SMS Terms of Service
Effective Date: January 1, 2025
Business Name: AT YOUR REACH LLC
Website: https://www.atyourreach.us
1. Overview
By opting in to receive SMS/text messages from AT YOUR REACH LLC (“we,” “our,” or “us”), you agree to these SMS Terms of Service. These terms explain how we communicate via SMS, the types of messages you may receive, how often messages may be sent, and how to opt out or get help.
These Terms apply regardless of how you opted in (online forms, verbal consent, texting us first, etc.).
For more details on how we collect and use your personal information, please review our full Privacy Policy at:
https://www.atyourreach.us/privacy-policy/
2. SMS Consent Communication
Phone numbers obtained as part of the SMS consent process are used solely for providing SMS communications you agreed to receive.
SMS consent is not shared with third parties for marketing purposes.
3. Types of SMS Communications You May Receive
If you have consented to receive SMS/text messages from AT YOUR REACH LLC, you may receive messages related to:
- Appointment reminders (when applicable)
Example: “Hello, this is a reminder of your upcoming appointment with AT YOUR REACH LLC on [Date] at [Time]. Reply STOP to opt out.” - Follow-up messages
(e.g., after an appointment or service interaction) - Billing or account-related inquiries (when applicable)
- Program updates or service notifications
(changes, deadlines, reminders) - Promotional messages or special offers (when applicable)
- Customer care messages
- Polling, surveys, or voting
4. Message Frequency
Message frequency may vary depending on the nature of your interactions with AT YOUR REACH LLC.
For example:
- Appointment reminders may be sent 1–2 times per appointment
- Billing or account notices may be sent as needed
- Marketing or promotions may be sent 1–4 times per month
Actual frequency varies per user based on services requested and communication needs.
5. Message and Data Rates
Standard message and data rates may apply, depending on your mobile carrier and plan.
These fees may vary for domestic vs. international messaging.
6. Opt-In Methods
Depending on how you interact with AT YOUR REACH LLC, you may opt in to SMS messages in one or more of the following ways:
- Verbally, during a consultation or conversation
- By submitting an online form on our website
- By signing a paper form providing written consent
- By initiating communication and texting us first
Your opt-in method will be documented.
7. Opt-Out Instructions
You may opt out of receiving SMS/text messages at any time.
To do so:
- Reply “STOP” to any SMS message you receive.
- Or contact us directly at:
hello@atyourreach.us or 703-229-7517
After you text STOP, you will no longer receive SMS messages from us unless you opt in again.
8. Help / Assistance
If you need help with SMS communications:
- Reply “HELP” to any message,
or - Visit: https://www.atyourreach.us
or - Contact us directly at 703-229-7517
9. Additional Options
If you do not wish to receive SMS/text messages, simply do not check the SMS consent box on our forms or avoid opting in using any of the methods listed above.
10. Standard Messaging Disclosures
- Message and data rates may apply.
- You may opt out at any time by texting STOP.
- For assistance, reply HELP or visit our website.
- Message frequency may vary.
- SMS consent is not shared with third parties.
11. Contact Us
For questions about these Terms of Service or our SMS practices, please contact:
AT YOUR REACH LLC
Address: 8401 Mayland Dr Ste A., Richmond, VA 23294
Email: hello@atyourreach.us
Phone: 703-229-7517
Mailing Address:
149 E 23rd St Box 62, New York, NY 10010